Frequently Asked Questions

Yes, absolutely. We source every single product directly from official brand laboratories and verified suppliers in Canada and New Zealand. We have a zero-counterfeit guarantee and maintain temperature-controlled shipping to preserve formula stability.

For the Western Province, delivery typically takes 2-3 business days. For all other districts across Sri Lanka, delivery takes 3-5 business days. You will receive a notification with tracking/delivery status updates.

Delivery is calculated based on your district at checkout. Rates start at Rs. 350 for Colombo Metro, Rs. 400 for the Western Province, Rs. 450 for main cities, and up to Rs. 650 for very remote areas.

We support Bank Transfers and Cash on Delivery (COD) for your convenience. You can select your preferred method during checkout when completing your order via WhatsApp.

Due to hygiene and safety reasons for cosmetic products, we cannot accept returns or exchanges if you change your mind. However, if you receive a damaged or incorrect product, please notify us within 24 hours of delivery with photographic proof, and we will issue a replacement or refund immediately.

Yes, we handpick clinical and botanical formulas specifically suitable for skin exposed to humid, tropical environments. For example, our selected lightweight serums and hydrating gels absorb quickly without leaving a greasy residue.