Refund & Return Policy
Last Updated: July 13, 2026. Please read our guidelines regarding product returns, damages, and replacements.
Important Hygiene Notice
Due to the sanitary nature of cosmetic and skincare items, we cannot accept returns, refunds, or exchanges for products that have been opened, swatched, or used. Thank you for your cooperation in maintaining our strict safety standards.
1. Returns & Exchanges
We only accept returns or exchanges under the following circumstances:
- The product was received in a damaged or defective condition.
- The incorrect product was sent to you (e.g. wrong size or wrong item).
In such cases, please notify us via WhatsApp at +1 (604) 724-5033 or email info@maplekiwibeauty.lk within 24 hours of delivery. You must include photographic or video proof of the damaged or incorrect packaging.
2. Refund Processing
Once your damage claim is verified and approved by our support team, we will:
- Arrange a free courier pickup for the incorrect/damaged item.
- Immediately ship out the correct replacement item at no additional charge to you.
- If the item is out of stock, we will issue a full refund of the product price and shipping fees directly to your bank account via bank transfer. Refund processing typically takes 2-3 business days.
3. Cancellations
Orders can be cancelled before they have been dispatched for delivery. Once an order is handed over to our island-wide courier partners (typically within 12-24 hours of your order via WhatsApp), it cannot be cancelled or recalled.
4. Questions & Support
If you have any questions or require assistance with an order, please do not hesitate to get in touch with our team:
- 📞 WhatsApp: +1 (604) 724-5033
- ✉️ Email: info@maplekiwibeauty.lk